Ravena Metalworks accepts PayPal, GPay, Venmo and/or all major credit or debit cards. Your information is never stored and always secure.

Our Commitment to Privacy

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. 

The Information We Collect

This notice applies to all information collected or submitted on the Ravena Metalworks website. On some pages, you can order products and make requests. The types of personal information collected at these pages are:

• Name
• Address
• E-mail address
• Phone number
• Credit/Debit Card Information

How We Use Information

We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.

We use return e-mail addresses to answer the e-mail we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt out or otherwise prohibit such unrelated uses.

Our Commitment to Data Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate procedures to safeguard and secure the information we collect online.

Our Commitment to Children’s Privacy

Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.

How to Access or Correct Your Information

You can access all your personally identifiable information that we collect online and maintain by emailing ravenametalworks@gmail.com.To protect your privacy and security, we will take reasonable steps to verify your identity before granting access or making corrections. We use this procedure to better safeguard your information. You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error.

How to Contact Us

Should you have other questions or concerns about these privacy policies, please send us an e-mail at ravenametalworks@gmail.com

All products are ready to ship unless otherwise stated. Made to order products and custom orders take 7-14 business days to complete after payment is received. Items will ship within 2-3 business days after purchase or completion of a custom piece. We will only ship when full payment has been received. 

We offer shipping to the USA and Internationally: Free shipping via UPS or USPS for USA only. International orders are a flat rate of $30. Overnight shipping is available at a flat rate of $40 through UPS or USPS for USA orders only. Choose “Overnight Shipping-USA Only” at checkout.

Once shipped, a tracking number will be sent via the email provided during checkout with an approximate delivery date. 

All orders over $100 have insurance included with shipping should a package become lost or stolen.

Lost or Stolen Packages

We strive to ensure your orders arrive safely and on time. However, occasionally packages may be lost or stolen during transit or after delivery. This policy outlines our procedures in such situations.

For Packages Marked as Delivered:

Verification: If tracking information indicates your package has been delivered, but you cannot locate it, please first check with your neighbors, housemates, and any other potential delivery locations around your property (e.g., back porch, side door).

Reporting the Issue: If you are still unable to locate your package, please contact us with the marked delivery date.

Our Investigation: We will initiate an investigation with the shipping carrier (UPS or USPS) to confirm the delivery details and explore any potential misdeliveries. This investigation can take anywhere from 5-20 business days.

Customer’s Role: We may request your cooperation in the investigation, such as providing photos of the delivery location or filing a police report if theft is suspected. If you as the customer open a claim yourself we can only monitor updates through the claim website and request updates from USPS or UPS.

Resolution:

If the Carrier Confirms Misdelivery: We will work with the carrier to locate the package or, if necessary, issue a replacement or refund, depending on product availability and our discretion.

If the Carrier Confirms Delivery to the Correct Address: We are not responsible for packages stolen after delivery. In these cases, we recommend:

• Filing a police report for the theft.
• Contacting your homeowner’s or renter’s insurance company to inquire about coverage.
• Contacting the shipping carrier to file a claim (though they are unlikely to accept it given proof of delivery).
• Check security or doorbell cameras, either your own or neighbors to see if they caught any activity around the time of the delivery.
•  

For Packages Lost in Transit (Not Marked as Delivered):

Tracking the Package: If your package has not arrived within the estimated delivery timeframe provided at checkout, please track your package using the tracking number provided in your shipping confirmation email.

Reporting the Issue: If tracking information shows no movement for an extended period of business days beyond the estimated delivery date or indicates the package is lost, please contact us immediately.

Our Investigation: We will initiate an investigation with the shipping carrier to locate the package.

Resolution: If the carrier confirms the package is lost in transit, we will issue a replacement or refund, depending on product availability and our discretion.

Important Notes:

We are not responsible for incorrect shipping addresses provided by the customer. Please double-check your shipping information before placing your order.

We are not responsible for delays caused by the shipping carrier, including weather delays, mechanical failures, or other unforeseen circumstances.

This policy applies to orders shipped from Ravena Metalworks.

We reserve the right to modify this policy at any time. Any changes will be posted on our website.

Contact Us:

If you have any questions or concerns regarding this policy or a specific order, please contact us at ravenametalworks@gmail.com

Refunds are accepted 30days after the date of purchase and shows no sign of wear. Customer pays return shipping. 

We guarantee the quality of our products to last for years to come. If a product is in need of repair for any reason please contact us through ravenametalworks@gmail.com for a consultation.