Shipping policy

All products are ready to ship unless otherwise stated.

Made-to-order pieces require several business days to complete after payment is received. Please refer to individual product listings for estimated production times. Production times listed apply to a single piece, and multiple made-to-order items may extend overall turnaround time.

Orders ship within 2–3 business days after purchase or completion of a custom piece. Orders will not ship until full payment has been received.

Shipping Rates (U.S. Only):

  • Free shipping is offered on smaller jewelry items that fit within a standard 3x3 jewelry box.
  • A flat rate of $25 applies to larger items, including sculptures and oversized jewelry pieces.

Orders are shipped via USPS or UPS and include tracking.

Overnight shipping is not offered through the website. If you require expedited or overnight delivery, please contact ravenametalworks@gmail.com prior to placing your order for a custom shipping quote. Please note that carrier delivery timeframes are not guaranteed. A tracking number will be sent via the email provided during checkout with an approximate delivery date. 

Lost or Stolen Packages

I strive to ensure your orders arrive safely and on time. However, occasionally packages may be lost or stolen during transit or after delivery. This policy outlines our procedures in such situations.

For Packages Marked as Delivered:

Verification: If tracking information indicates your package has been delivered, but you cannot locate it, please first check with your neighbors, housemates, and any other potential delivery locations around your property (e.g., back porch, side door).

Reporting the Issue: If you are still unable to locate your package, please contact me with the marked delivery date.

Our Investigation: I will initiate an investigation with the shipping carrier (UPS or USPS) to confirm the delivery details and explore any potential misdeliveries. This investigation can take anywhere from 5-20 business days.

Customer’s Role: I may request your cooperation in the investigation, such as providing photos of the delivery location or filing a police report if theft is suspected. If you as the customer open a claim yourself I can only monitor updates through the claim website and request updates from USPS or UPS.

Resolution:

If the Carrier Confirms Misdelivery: I will work with the carrier to locate the package or, if necessary, issue a replacement or refund, depending on product availability and our discretion.

If the Carrier Confirms Delivery to the Correct Address: I am not responsible for packages stolen after delivery. In these cases, we recommend:

  • Filing a police report for the theft.
  • Contacting your homeowner’s or renter’s insurance company to inquire about coverage.
  • Contacting the shipping carrier to file a claim (though they are unlikely to accept it given proof of delivery).
  • Check security or doorbell cameras, either your own or neighbors to see if they caught any activity around the time of the delivery.

For Packages Lost in Transit (Not Marked as Delivered):

Tracking the Package: If your package has not arrived within the estimated delivery timeframe provided at checkout, please track your package using the tracking number provided in your shipping confirmation email.

Reporting the Issue: If tracking information shows no movement for an extended period of business days beyond the estimated delivery date or indicates the package is lost, please contact me immediately.

Our Investigation: I will initiate an investigation with the shipping carrier to locate the package.

Resolution: If the carrier confirms the package is lost in transit, we will issue a replacement or refund, depending on product availability and our discretion.

Important Notes:

I am not responsible for incorrect shipping addresses provided by the customer. Please double-check your shipping information before placing your order.

I am not responsible for delays caused by the shipping carrier, including weather delays, mechanical failures, or other unforeseen circumstances.

This policy applies to orders shipped from Ravena Metalworks.

I reserve the right to modify this policy at any time. Any changes will be posted on our website.

Contact Us:

If you have any questions or concerns regarding this policy or a specific order, please contact me at ravenametalworks@gmail.com